Privacy Policy

Retrofit Energy Auditors Ltd (“we”, “us”, “our”) trades as Retrofit Energy Auditors Scotland. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or engage our services.

This policy is published in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following categories of data:

• Contact details you provide via our enquiry form — name, company name, phone number, email address and postcode.
• Details about the service you are interested in and the measures you install or manage.
• Communications you send us by email, phone or through our contact form.
• Technical data such as your IP address, browser type and pages visited, collected automatically through cookies and analytics.

We use your personal data to:

• Respond to your enquiries and provide the services you request.
• Process DNO applications, finance options, utilities contracts and carbon credits programmes on your behalf.
• Communicate with you about your enquiry or ongoing services.
• Improve our website, services and customer experience.
• Comply with our legal, regulatory and contractual obligations.

We process your personal data on the basis of your consent, to take steps at your request before entering into a contract, to perform a contract with you, and where necessary for our legitimate interests or to comply with a legal obligation.

We do not sell your personal data. We may share it with trusted third parties — such as distribution network operators, finance providers, energy suppliers and carbon credit registries — strictly for the purpose of delivering the services you have requested. All such parties are expected to handle your data in line with UK GDPR.

We retain your personal data only for as long as is necessary to fulfil the purposes set out in this policy, or as required by law. Once no longer needed, your data is securely deleted or anonymised.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (the “right to be forgotten”).
• Object to or restrict the processing of your data.
• Request transfer of your data to another provider.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details below.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

Our website uses cookies to improve your experience. See our Cookies Policy for full details.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@retrofitenergyauditors.co.uk
• Phone: 07359 776 777